Thursday, June 15
What’s the Bug with Auditing Cleanliness?
Noon – 12:45 p.m. | On-Floor Education Theatre
The recent global Pandemic has demonstrated the importance of an effective cleaning and disinfection strategy. The appropriate protocol, supported by the right products, is consistently executed by well-trained personnel and will deliver the right outcome. But how do we know the desired outcome is being achieved? How can we measure the return on our investment in people, products and equipment?
Cleaning inspections are familiar. However, automated inspection technology is not widespread. A more critical issue is fitting cleanliness outcomes data into the larger organizational quality framework – particularly in regulated environments, such as healthcare.
So, why is it so difficult to move forward with audit technology? Mark Heller will tap his experience with implementing quality auditing technologies in multiple organizations,. He will also discuss the essential elements of an effective audit platform mobilization and highlight the critical component of choosing the optimal technology solution and mobilizing it to success.
Halton Healthcare has successfully implemented an audit platform for Environmental Services, Food Services, and other qualitative functions, including hand hygiene. Katherine Da Silva will share experience insights and lessons that may help your organization avoid pitfalls and get automated audits happening faster and more effectively.
Katherine Da Silva, Manager – Environmental Services, Oakville Trafalgar Memorial Hospital
Katherine Da Silva is the Manager of Environmental Services at the Oakville Trafalgar Memorial Hospital. As a seasoned manager, coach and leader working from the Oakville Trafalgar Memorial Hospital for the past 16 years in various leadership roles, Katherine has over 25 years of experience working in Environmental Services. Graduating from the Toronto Metropolitan University (formerly Ryerson) having studies Child & Youth Care, Katherine has been driven by a passion for creating a safe patient environment to cultivate a robust EVS program from its beginning at the old Oakville Trafalgar Memorial to its transition to the new 457-bed acute care community hospital it is today. Katherine leads a team of 10 supervisors and 330 front-line staff through recognition, training and mentoring, and is continuously inspired to create a culture ripe with innovation.
Mark Heller, MBA
Mark Heller is one of the healthcare industry’s foremost environmental hygiene professionals. With a career spanning more than 25 years of operations leadership, from small rural healthcare and single site long term care, to the formative executive leader of North America’s largest publicly operated Environmental Services organization. Heller’s CV of Environmental Hygiene expertise, in over 570 health care facilities across Canada, is unprecedented. He was the formative national chair of the “Environmental Hygiene Interest Group” for Infection Prevention on Control – Canada (IPAC – Canada). In 2016, he was appointed by the Lieutenant Governor of Ontario to the Council of the College of Homeopaths of Ontario. In 2018, Mark became a member of the Technical Advisory Committee for the Canadian Standard Association (CSA), who are creating Canada’s First National Standard for the “Cleaning and Disinfection of Health Care Facilities.