Thursday, June 13, 2019
ISSA Industry Panel Discussion – The Plight of the BSC
1 pm – 1:50 pm | Session Room 206 EF
The recent provincial minimum wage adjustments across Canada have sparked much debate. The wage adjustments varied by province, by amount and by timing. It is clear that they have had a profound effect on business, both for those companies that had to present them and for those companies who had to accept them. For Building Service Contractors, these new costs had a direct and immediate impact on their operating budgets. They had to figure out how these new costs were going to be factored into both existing contracts and new business bids. FM companies using the contract services of the BSCs were now looking at trickle-down pricing adjustments and their impact on existing contracts, budgets and levels of service. For businesses, these adjustments resulted in pricing adjustments – How were they received? ISSA Canada has assembled an expert panel of senior executives from leading companies in the facility management segment to hear their views. The panel will discuss how these pricing adjustments were presented, what were the pros and cons, what were the takeaways, and what are their expectations and recommendations for how future adjustments of this nature should be managed.
Ken Hilder has spent the past 25+ years in the sanitation industry in both the manufacturing and distribution sectors. An Industry Consultant to ISSA Canada, he is currently the Chair of the association’s Building Service Contractor Council.
Kimberly Train, Director, National Programs, Oxford Properties provides leadership to the Canadian procurement program – 310.MAXX customer service platform – and OMERS facilities management for Oxford’s sites across Canada. She enhances the performance and quality of the programs and teams she leads which, in turn, maximize tenant retention/revenue for Oxford/OMERS while striving for value, innovation and governance. Her role allows her to work with teams across North America at Oxford to enrich various capabilities through leadership, collaboration and creative problem solving. Kim has worked at Oxford for over 20 years holding various roles which involved leasing, analytics, marketing, project management, procurement and quality program development prior to her current role. This cross functional experience allowed her to build strong relationships across platforms with Oxford’s site teams, vendor partners and head office support teams. Prior to joining Oxford, Kim began her career as an Analyst for Cushman & Wakefield and Cornerstone (now part of TD Bank). Kim is currently on the Toronto CREW Board as Director of Education and Professional Development and is a member of the BOMA Toronto Regulatory Affairs Committee.
Based in Toronto, David Matarosso, Vice President, Property Management for Bentall Kennedy (Canada) Limited Partnership, is responsible for overseeing the management of over nine million square feet of office and industrial properties, including Toronto’s iconic Scotia Plaza. David works closely with nine property managers to ensure ongoing day-to-day tenant and client satisfaction, and has 30 years of experience in commercial real estate operations and management. David joined the Bentall Kennedy team in August 2004. In his capacity of General Manager, he led the management team responsible for a joint venture Class A property located in downtown Ottawa. Upon relocating to Toronto in June 2008, he assumed the role of Director where he oversaw the management of 5.5 million square feet of industrial and suburban office properties. Previously employed by SITQ, David, as Senior Property Manager, was responsible for leading the management team at 160 Elgin St., a one million square foot office building located in downtown Ottawa. David has earned his RPA, and sits on the BOMA Toronto Board of Directors, along with his involvement in NAIOP and Partners in Project Green.
John Castelhano has been with BGIS since 2012 and is responsible for the exciting Strategic Sourcing activities for the North American market. He oversees a team of over 100 procurement professionals who are highly engaged in delivering award-winning, high quality, and cost-effective solutions with integrity, that manage risk and further sustainable objectives while exceeding clients’ expectations. His team is responsible for sourcing activity related to all major spend with third party suppliers. Their vision is to be recognized as the most effective Sourcing Team in the Global Real Estate Industry and be leveraged as a competitive advantage in securing new business opportunities and strengthening existing business relationships. Castelhano has held various leadership positions over his almost 30 years in Supply Chain, Procurement and Materials Management profession across different industries – real estate, industrial, consumer goods and manufacturing. His career has been enriched through the many amazing mentors he has worked alongside and has circumnavigated the globe countless times in search of valued service providers and strategic relationships.
Sante Esposito, Vice President, Eastern Canada, Real Estate Management Services (REMS), Colliers International, has over 35 years of real estate, property management and facility management experience in commercial office, retail, residential and industrial properties. In his role as Vice President, Esposito oversees a team of over 60 property management professionals who manage a portfolio of over nine million square feet of commercial office, retail and industrial assets. Under his guidance, Sante’s team has experienced the kind of continued growth and success that has ultimately contributed to the overall increased development of the business. Over the course of his career Esposito has held positions of increasing responsibility with Lehndorff Properties, Marathon Realty, Profac Facility Management and Oxford Properties. He joined Colliers International in 2012 and has played a significant role in Colliers REMS’ growth into one of the largest third-party managers in Canada. Sante is a seasoned expert in large, multi-asset transitions and Class A assets, and he consistently offers a full-service advisory approach to all his client ownerships. Sante sits on many non-profit boards and industry committees, and is keen to share his insights with industry professionals, never shying away from questioning the status quo and pushing the boundaries for new ideas to take hold.