Wednesday, June 12, 2019
Seven Steps to Change – Why an Integrated Approach to Cleaning Change Solutions is Necessary
9 am – 9:50 am | Session Room 205B
Do you feel like you’re so overwhelmed in your job that you can’t function? Do you receive complaints from customers, students, staff and faculty on a regular basis? If your cleaning culture is so broken that you can’t find a way to fix it, this presentation will show you how using an integrated systems approach provides satisfaction to staff and customers, and provides a complete picture of effective cleaning service. Learning objectives:
- Analyse common sources of stress to an organization
- Discuss typical complaints made by customers, students, staff and faculty
- learn about an integrated systems approach to customer satisfaction
- Analyse the components of an effective cleaning service
Tim Poskin is CMI Cleaning Change Solutions Systems Integrator and Founder of Cleaning Change Solutions.
Jenean Merkel Perelstein is CMI Cleaning Change Solutions Process Owner for Culture Change and Leadership.