Thursday, June 13, 2019
Leveraging Standards and Best Practices to Drive Your Business
10:15 am – 10:45 am | Trade Show Floor Education Theatre
“Standards vs. Scope of Work” versus “Workloading and Staffing vs. Available Resources” Standards (specific goals, definitions of cleanliness, methods of measurement) drive the Scope of Work (frequencies assigned to daily/routine tasks, interim cleaning tasks and restorative cleaning tasks). The frequency of tasks is directly related to the cleanliness of a building. This assumes that all front-line workers are trained and educated in best practices, and are not only effective, but also efficient. The workloading and staffing of a building needs to use peer-reviewed and internationally-accepted productivity rates in order to determine the staff size and frequency assignments. The available resources are on the the other side of the see-saw. However, quite often, funding and staff limitations exist. This will have a direct impact on the workloading and staffing considerations as well as the frequency assignments for each task. Ultimately, this will have an impact on the desired standard, goals and expectations. Transparent communication among all stakeholders is key.
KEY DISCUSSION POINTS:
- Learn about the industry standards that are acknowledged and used throughout the world. Use it as a comparison to your own.
- Learn about frequency assignments related to daily/routine tasks, interim tasks and restorative tasks, and how improving frequencies on interim tasks can reduce the frequency (and cost) related to restorative tasks.
- Learn about Best Practices vs. Accepted Practices. Accepted Practices are used the world over and result in effective cleaning. On the other hand, Best Practices are the peer-reviewed and acknowledged sequence of steps that are considered to be the most efficient process to being effective.
- Learn how mastering all of these things can have a direct effect on the success (or failure) of a business or a cleaning department.
Mark Warner holds the position of Education Manager for ISSA’s Cleaning Management Institute. His responsibilities with CMI include performing training events, as well as the ongoing development of CMI’s educational offerings, including the program’s industry leading Certified Custodial Technician program. Warner has been involved in the cleaning industry for over 30 years and is a past member of the ISSA Board of Directors, holding the post of distributor director. He also currently serves as the division chair for the IICRC’s Hard Surface Division. Over the years, Warner has held the positions of president of the Low Moisture Carpet Cleaners Association (LMCCA) and Vice President of The League of Hard Flooring Professionals. In addition, he has been an ISSA CIMS Certified Expert since the program’s inception. Warner can be reached at firstname.lastname@example.org.